Privacy policy

Privacy Notice

At Rhoda Baltna, your privacy is important to us. This Privacy Notice explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or engage with us in other ways.

1. Who We Are

Rhoda Baltna operates as an online store specializing in spices, kitchenware, and flour. For any questions about this Privacy Notice, please contact us:

  • Email: rhodabaltna@gmail.com
  • Phone: 07878 267005
  • Address: 56 Brixton Road, London SW9 6BS, United Kingdom

2. What Information We Collect

We collect and process the following types of personal data:
2.1 Information You Provide Directly:

  • Name
  • Contact details (email address, phone number, shipping and billing addresses)
  • Payment information (processed securely by third-party payment providers)
  • Account login details (if you create an account)

2.2 Information Collected Automatically:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages viewed, time spent on the website, and other usage details (via cookies and tracking technologies)

3. How We Use Your Information

We use your personal data for the following purposes:
3.1 To process and fulfil orders, including shipping and delivery.
3.2 To manage your account, if applicable.
3.3 To communicate with you regarding orders, inquiries, or customer service requests.
3.4 To send promotional offers, newsletters, or other marketing materials (with your consent).
3.5 To improve our website and enhance your shopping experience.
3.6 To comply with legal obligations and prevent fraudulent activities.

4. Legal Basis for Processing

We process your personal data under the following legal bases:
4.1 Contractual Obligation: To fulfil your orders and provide the requested services.
4.2 Legitimate Interests: To enhance our services, improve customer satisfaction, and maintain website security.
4.3 Consent: For marketing communications, where you have provided explicit consent.
4.4 Legal Compliance: To meet legal and regulatory requirements.

5. Sharing Your Information

We may share your personal data with:
5.1 Service Providers: Third-party payment processors, delivery services, and IT support providers.
5.2 Legal Authorities: If required by law or to protect our rights, property, or safety.
5.3 Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred as part of the business assets.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather analytics. You can manage your cookie preferences through your browser settings. For more information, refer to our Cookies Policy.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required by law.

8. Your Rights

Under the laws of England and Wales, you have the following rights regarding your personal data:
8.1 Access: Request a copy of the personal data we hold about you.
8.2 Rectification: Request correction of inaccurate or incomplete data.
8.3 Erasure: Request deletion of your data where applicable.
8.4 Objection: Object to the processing of your data for certain purposes.
8.5 Data Portability: Request transfer of your data to another organization.
8.6 Withdraw Consent: Withdraw consent for marketing communications at any time.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

10. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information, in line with applicable data protection laws.

11. Updates to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

12. Complaints

If you have concerns about how we process your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):