Refund policy

Returns Policy

At Rhoda Baltna, your satisfaction is our priority. We want you to be happy with your purchase. If for any reason you’re not satisfied, our returns policy is designed to ensure a smooth and hassle-free process.

1. Eligibility for Returns

1.1. We accept returns for defective, damaged, or incorrect items.
1.2. Products must be returned within 14 days of receipt.
1.3. To be eligible for a return, the item must be:

Unopened and in its original packaging.
Unused and in the same condition as received.

2. Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., opened flours or spices).
Items not in their original condition (e.g., damaged or incomplete packaging).
Any item returned after the 14-day period.

3. How to Initiate a Return

3.1. To start a return, please contact our Customer Service team at:

Phone: 07878 267005
Email: rhodabaltna@gmail.com
3.2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3.3. Our team will provide instructions on how to proceed, including the return address.

4. Refund Process

4.1. Once we receive and inspect your returned item, we will notify you of the status of your refund.
4.2. Approved refunds will be processed to your original payment method within 7-10 business days.
4.3. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

If you receive a defective or incorrect item and would like an exchange, please contact us immediately. We will arrange a replacement at no additional cost, subject to availability.

6. Return Shipping Costs

6.1. Customers are responsible for the cost of return shipping, unless the return is due to our error.
6.2. We recommend using a trackable shipping service to ensure the safe return of the item.

7. Contact Us

If you have any questions about our returns policy, please don’t hesitate to reach out:

Phone: 07878 267005
Email: rhodabaltna@gmail.com

At Rhoda Baltna, we’re committed to providing quality products and exceptional service. Your feedback and satisfaction are important to us!